Frequently asked questions

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Forda Self Catering Holidays in Cornwall

How much deposit is required?
We require a deposit of 25% of the total holiday cost, to secure your holiday dates. The remainder becomes due for payment 6 weeks before the start date of your holiday. Bookings made within 6 weeks of the holiday commencement date are required to be paid in full.

My holiday is due to start in less than six weeks’ time, do I still send a deposit?
If your holiday is due to start within six weeks of the date of booking, the full amount is payable.

How do I pay?
You can pay by cheque through the post, or by bank transfer / internet banking. Please contact us for our bank details to arrange for payment using this method. We are sorry to say that we do not accept credit or debit cards.

Can you offer any insurance?
Whilst we are unable to offer a policy, insurance is strongly recommended to guests against unavoidable cancellation of their booking through accident, illness or other unforeseen circumstances. To avoid misunderstandings with our guests, we would remind you that a reservation constitutes a legal contract. If you need to cancel your holiday, both parties should endeavour to re-let the accommodation. Should neither party succeed, the person making the reservation is legally liable to pay the full amount of the accommodation. In most cases this legal liability can be covered by insurance. If you do not already have insurance, you are strongly advised to take out independent holiday insurance. If you have to cancel your holiday we will endeavour, without prejudice to our right to the full rental, to re-let the accommodation. If we do re-let, the deposit can be transferred in full to a new booking or returned, less a small administration charge. 

Is there any baby equipment available such as cots, highchairs, etc?
We have cots, highchairs and stair gates available on request - all free of charge. Please select which items you require from the selection on our booking form. Please note that cot linen is not provided.

I have a dog, can I bring him and is there a charge?
Yes, well-behaved dogs are most welcome but only by prior arrangement. We accept pets in half of our lodges. As we are all dog-owners ourselves, we understand that your pet is part of the family and a holiday without him or her is simply not the same! We do however, ask you to let us know what breed of dog you will be bringing along.
We charge £20 per week for each dog. However, please be aware that we have strict booking conditions relating to the acceptance of dogs to our lodges, and our contractual arrangements mean you must adhere to our conditions of booking.

We are having a celebration whilst on holiday; can you help to make it even more special?
We are able to assist with any special extras to make your celebration even more special, such as champagne and flowers. We can also arrange a dinner reservation at an excellent local restaurant. We also offer Forda gift vouchers for spa treatments or even for the whole holiday.

I have queries regarding the actual cottage, lodge or facilities at Forda or in the area.
Please call us on 01288 321413 to discuss your queries. We know the area very well too, so can probably answer your queries immediately, but if we can't, we'll find someone who can!

Will I receive directions?
Along with your final receipt, you will receive directions to Forda. Also full directions, map and Google Earth are available on the Find Us page on this website. Please beware using your Sat Nav to find Forda - it may take you through some very narrow lanes and you may end up in the wrong place as our postcode covers a very large area.

Where do I pick up the keys?
As all our lodges and cottages are on site, all you need to do is come to our reception! One of us will take you to your lodge/cottage and show you in, answering any queries you might have in the process.

What time can we arrive and when do we have to leave?
You may gain access to the cottage anytime from 3pm on the day of your arrival and need to leave by 10am latest on the day of your departure. Should you find that you’ll be arriving quite late in the day, ie. after 7.00 pm, please let us know. Earlier arrival or later checkout is sometimes possible for short breaks, if we are not fully booked. This would need to be agreed by prior arrangement.  

Are there any extra charges for electricity, gas, oil or hot water?
No, our rates are fully inclusive of all electricity, heating and hot water. We do, however, reserve the right to request payment to cover any excessive consumption of services and utilities and also of central heating during the summer months.  

Are bed linen and towels provided?
Your beds will be made up for your arrival. Although we will provide you with towels (and tea towels) for use in the lodges & cottages, you will need to bring your own towels for use in the swimming pool, on the beach, etc.

Is it possible to have the linen changed part way through our holiday?
Yes, we offer a linen change at the end of every week (if you are staying for more than a week) free of charge. Should you require a linen change half way through the week, we can usually offer you one at a small extra charge of £3 per bed. 

What happens if something goes wrong and maintenance is required?
Not to worry – usually one of us is on site, and we will try and see to the problem asap! In the rare event of nobody being on site, we will provide an emergency phone number that you can contact us on!

Smoking
By law, smoking is prohibited in all public buildings, including the pool building and games room. Please mention when booking whether you specifically require smoking or non-smoking accommodation. In all cases smoking is not permitted in bedrooms and pipes and cigars are not permitted. Whenever possible we ask that people smoke outside on the patios.  


© Copyright 2010 Forda Lodges and Holiday Cottages, Kilkhampton, Bude, Cornwall EX23 9RZ Tel: 01288 321413
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