Forda Lodges & Holiday Cottages - Booking Conditions

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Booking Conditions

“Forda Lodges & Cottages” and “Forda” are trading names of Forda Limited. Below are the booking conditions between you (the customer) and Forda Limited (the company).

  1. A booking is only effected by the company receiving a completed, signed and dated booking form together with the appropriate payment. A 25% deposit of the total rental is payable on booking and the balance of payment is payable six weeks before arrival. Payment in full is required if the booking is made within six weeks of the date of arrival.
  2. A contract between the company and customer will exist when a booking form and deposit have been received by the company and confirmed by the company, subject to cheques being cleared.
  3. The number of guests shall not exceed the number stated on the booking form, and will be limited to guests named on the booking form.
  4. The company is unable to accept bookings from anyone under 18 years of age.
  5. Customers agree to keep and leave accommodation in a clean and tidy condition.
  6. The company reserves the right to make an additional charge to the customer if extra cleaning is made necessary as a result of accommodation being left in a dirty condition upon the customer's departure. Customers agree to report all breakages, losses and damage to the company as soon as possible and to pay for them before departure.
  7. The company reserves the right to request payment to cover the excessive consumption of services and utilities and also of central heating during the summer months.
  8. The company may request a security deposit to cover breakages, damages, excessive final cleaning and excessive consumption of services/utilities.
  9. The company reserves the right to enter accommodation giving reasonable notice, or without notice in the case of emergency.
  10. The company reserves the right to refuse acceptance of, or to terminate the visit of, or to prohibit the use of certain facilities by, any person whose conduct is detrimental to the comfort of other visitors or otherwise a nuisance.
  11. Whilst every effort is made to ensure the availability of all amenities throughout the year, the company will not be liable for the non-availability due to circumstances beyond their control, breakdowns and necessary maintenance. Any breakdown of amenities, utilities or equipment cannot be held to be the responsibility of the company but every effort will be made to rectify any faults or make repairs as soon as possible. Improvements, maintenance and refurbishment to the accommodation, facilities and grounds are carried out throughout the year and the company will seek to ensure that guests are not inconvenienced.
  12. Customers accept and agree to comply with the Pets Code of Conduct.
  13. If for any reason beyond the company’s control (excluding 'force majeure') the company is unable to comply with this contract by providing the accommodation booked, all rent and charges paid in advance by the customer will be refunded in full but the customer will have no further claim against the company. 
  14. Customers and visitors using Forda Lodges and Cottages and its facilities do so entirely at their own risk and the company cannot accept any liability for the loss or damage to any property or personal belongings, personal injury or loss of life. Vehicles and their accessories and contents are left entirely at the risk of customers. The company will not be responsible or liable for any loss or damage from or to any vehicle from any cause whatsoever.
  15. Parents are responsible for the supervision of their children on the site and in the use of the facilities, in particular the Pool Building, Games Room, Tennis Court, Play area (including swings and see saw) and at the fishing ponds.
  16. Customers should bring these notes and conditions to the attention of all persons they are booking for.

Please Note:

Guests & Visitors
The grounds and accommodation are only for the use of guests included in the booking. Friends and relatives are welcome to visit (but not to stay overnight) but please inform us in advance of any visitors and their vehicles. If they wish to make use of the facilities (fishing and amenities building), this can normally be arranged, at times of low usage, for a small charge but only by prior agreement. The amenities at Forda are only available after formal check-in and until 10am on the day of departure.

Personal Belongings
Please be sure to take all your personal belongings when you leave for home. The company will not accept any responsibility for any items left behind. If items are found, if feasible the items may be posted to you at your cost.

Smoking
By law, smoking is prohibited in all public buildings, including the pool building and games room. Please mention when booking whether you specifically require smoking or non-smoking accommodation. In all cases smoking is not permitted in bedrooms and pipes and cigars are not permitted. Whenever possible we ask that people smoke outside on the patios.

Privacy Policy

Information you give us.

You may provide us with information by completing forms either from our website or manually; or by contacting us by email, telephone or any other means.

Information we collect.

To enable us to monitor the use of our website we use Google Analytics, which uses a variety of cookies. These are used to track visitors and collect information about how visitors use our website. This information is collected in an anonymous form and includes numbers of visitors to the site, where visitors have come to the site from and which pages they visited.

How we use information.

We use information to process and manage your holiday booking. We may also use your information to contact you with details of special offers or services we believe would be of interest to you, or for sending out newsletters.

Who we share information with.

Any information we collect about individuals is used by Forda Ltd. t/a Forda Lodges and Cottages. We do not share information about individuals with any other third parties unless we are required to by law.

How we safeguard information.

We adopt best practice and store information electronically on a password protected database. Any paper documentation is stored securely at Forda Ltd. and is only accessible by owners and employees of Forda. Ltd.
We will not store your data for any longer than is necessary.

Your consent.

You consent to the collection and use of your personal information when you complete your holiday booking form and send it to us, agreeing with our privacy policy.

Your rights.

You have the right at any time to stop us from contacting you for marketing purposes.
You have the right to request a copy of the information we hold about you. There may be a nominal charge for this.
You can ask us to remove or correct any information you think is wrong.

You can contact us by writing to us at: Forda Lodges and Cottages, Kilkhampton, Bude, EX23 9RZ or by emailing us at info@forda.co.uk

 

Forda Ltd. Registered in England No: 5662153.
Registered Office: Forda, Kilkhampton, Bude, Cornwall EX23 9RZ
VAT Reg. No. 750 5867 14

© Copyright 2010 Forda Lodges and Holiday Cottages, Kilkhampton, Bude, Cornwall EX23 9RZ Tel: 01288 321413
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